• Handle customers inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Minimum Requirement:
• Good Communication Skills
• Good Problem-solving skill over the call
• High energy level
skills-Qualifications-Other Graduate, Other Post Graduate, Vocational Training, MVSc, B.Design, B.P.Ed, M.F.Sc(Fisheries),ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, BAMS, BHMS, B.FashionTech, BFA, ICWA, LLB, No Education/Schooling, Upto 9th Std, LLM, Certificate Course (ITI),B.Arch, M Phil / Ph.D, Diploma, B.Pharm, B.Com, M.Arch, BA, 12th Pass (HSE),10th Pass (SSC),M.Pharm, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, MBBS, B.F.Sc(Fisheries),PG Diploma, MSW, MSc, MS, BSW, MHM, MPEdExperience-freshers
